Morrison Wins Top Customer Satisfaction Award

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Morrison Homes was recently named the 2015 H.O.M.E.™ Award GOLD winner for Calgary & area by CustomerInsight™, a leading research firm specializing in the residential construction industry. The Calgary homebuilder stood out among 21 elite builders across the city who take part in CustomerInsight’s rigorous customer satisfaction research, which captures builder performance at several key milestones of the building experience.

Now in its 6th year, The H.O.M.E. Awards (or Home Owner Mark of Excellence Awards) recognize achievement in new home buyer satisfaction, honoring companies that achieve and maintain outstanding customer experience results. A full list of past recipients can be found at homeownermark.com.

“On the heels of being named Calgary’s Builder of the Year for the twelfth time in fourteen years, this is an incredible honour,” says Sam Hudson, director of marketing for Morrison Homes. “As an organization inspired by our founder’s philosophy of putting customers first, we place the highest value on what our homeowners themselves have to say and are encouraged by their overwhelmingly positive feedback.”

The H.O.M.E. Award measures the voice of the customer throughout the entire build process, from sales, selections, construction, possession through past warranty, revealing the performance of Morrison’s commitment to quality, process and service commitments to their customers. The results of the H.O.M.E. finalists and winners can be found at homeownermark.com.

“Every year, we receive thousands of completed surveys and builder reviews,” says Christian Caswell, president and founder of CustomerInsight™. “With the H.O.M.E. Awards, we hope to empower new home buyers to confidently select a building partner from a list of homebuilders that have a measurable track record of customer satisfaction, from purchase agreement to possession, and beyond.”